Lecture 4: Conflict Resolution and Negotiation in Teams

Social Sciences - Lecture 4: Conflict Resolution and Negotiation in Teams - 5 slides

Explore Lecture 4: Conflict Resolution and Negotiation in Teams, covering This lecture focuses on the natural occurrence of conflict within teams, the various types of conflicts that can arise,.

Topics Covered

  • Understanding Conflict in Teams
  • Types of Team Conflict
  • Strategies for Conflict Resolution
  • The Role of Negotiation in Conflict Management
  • Creating a Conflict-Positive Environment

References

  • Thomas, K.W. and Kilmann, R.H. (1974) Thomas-Kilmann Conflict Mode Instrument. [Online] Available at: kilmanndiagnostics.com.
  • Lederach, J.P. (2003) The Little Book of Conflict Transformation. Pennsylvania: Good Books.
  • Jehn, K.A. (1995) 'A multimethod examination of the benefits and detriments of intragroup conflict', Administrative Science Quarterly, 40(2), pp. 256-282.
  • Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books.
  • Fisher, R. and Ury, W. (1981) Getting to Yes: Negotiating Agreement Without Giving In. Boston: Houghton Mifflin Harcourt.
  • Edmondson, A.C. (1999) 'Psychological safety and learning behavior in work teams', Administrative Science Quarterly, 44(2), pp. 350-383.
  • Google (2018) 'Project Aristotle', [Online] Available at: rework.withgoogle.com.
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