Business & Economics - Advanced Conflict Resolution - 27 slides
Explore Advanced Conflict Resolution, covering This lecture on conflict resolution strategies delves into advanced mediation techniques and collaborative.
Topics Covered
Introduction to Conflict Resolution in Negotiations
Understanding Conflict: Definitions and Types
The Importance of Conflict Resolution in Negotiations
Common Sources of Conflict in Negotiations
The Role of a Mediator in Negotiations
Advanced Mediation Techniques: An Overview
Active Listening in Mediation
Effective Questioning Techniques
Collaborative Problem-Solving Framework
Steps in Collaborative Problem Solving
The Importance of Trust in Negotiations
Strategies for Overcoming Resistance
Using Technology in Conflict Resolution
The Impact of Power Dynamics
The Role of Emotions in Conflict
Collaborative vs. Competitive Approaches
The Interest-Based Relational Approach
Key Theories in Conflict Resolution
Mediation: Definition and Process
Building Rapport in Mediation
Identifying Interests vs. Positions
Cultural Considerations in Conflict Resolution
Ethical Considerations in Negotiation
Role-Playing Exercise: Mediation Scenarios
Lessons Learned from Failed Negotiations
Conclusion: The Future of Conflict Resolution in Negotiations
Final Thoughts and Q&A
References
Fisher, R. and Ury, W. (1981) Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Books.
Thomas, K.W. (1976) Conflict and Conflict Management. In: Handbook of Industrial and Organizational Psychology. Chicago: Rand-McNally.
Lewicki, R.J. and Wiethoff, C. (2000) Trust, Trust Development, and Trust Repair. In: Handbook of Conflict Resolution: Theory and Practice. San Francisco: Jossey-Bass.
Gelfand, M.J. and Brett, J.M. (2004) The Handbook of Negotiation and Culture. Stanford: Stanford University Press.
Fisher, R., Ury, W., & Patton, B. (1981). Getting to Yes: Negotiating Agreement Without Giving In. Penguin Books.
Moore, C.W. (1986). The Mediation Process: Practical Strategies for Resolving Conflict. Jossey-Bass.
Mehrabian, A. (1971). Silent Messages: Implicit Communication of Emotions and Attitudes.
Fisher, R., Patton, B. and Ury, W. (1991). Getting to Yes: Negotiating Agreement Without Giving In. Penguin Books.
Fisher, R. and Ury, W. (1981). Getting to Yes. Boston, MA: Houghton Mifflin Harcourt.
Rahim, M.A. (2011). Managing Conflict in Organizations. 4th edn. New York: Transaction Publishers.
Mayer, R.C., Davis, J.H., and Schoorman, F.D. (1995). An Integrative Model of Organizational Trust. Academy of Management Review, 20(3), pp.709–734.
Lewicki, R.J., Barry, B. and Saunders, D.M. (2020) Negotiation. 8th edn. New York: McGraw Hill.
Katsh, E. and Rifkin, J. (2017) Online Dispute Resolution: Resolving Conflicts in Cyberspace. 2nd edn. San Francisco: Jossey-Bass.
French, J.R.P. and Raven, B. (1959) The Bases of Social Power. In D. Cartwright (ed.), Studies in Social Power. Ann Arbor: University of Michigan.
Goleman, D. (1995) Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books.
Lewicki, R.J., Saunders, D.M. and Barry, B. (2020) Negotiation. 8th edn. New York: McGraw-Hill.
Fisher, R. and Ury, W. (1981) Getting to Yes: Negotiating Agreement Without Giving In. Harmondsworth: Penguin.